 |
Terms And Conditions |
 |
About Us
At Jelly and Blancmange we offer a range of traditional, popular and handmade childrens gifts, accessories, party bags and lots more.
Contacting Us
==============
If you need to reach us, please mail us using the 'Contact Us' link on every page. Alternatively, you can call 01252 614513 (International +44 01252 614513) Our office is open Monday to Friday 10 till 2. During busy periods please leave a message and we will get back to you as soon as possible or write to us at:
Jelly and Blancmange
Badgers Wood House
Fleet
Hampshire
GU51 4HT
United Kingdom
Email: pj [at] jellyandblancmange [dot] co [dot] uk
Payment Methods
=================
We accept ALL major credit/debit cards for online payment as well as paypal. We use paypal secure payment service to process our payments, but you are NOT required to have a paypal account to purchase items online. You will find the credit/debit card payment facility to the lower left hand side of the payment page and the paypal payment facility to the upper right hand side of the same page.
If you are shopping from North America or Europe place your order and your credit card company will convert the transaction to US Dollars or your own currency.
Copyright
========
All photographs and art work on this website are the exclusive intellectual property of Paula Jenkins and Jelly and Blancmange and are protected under international copyright laws. The intellectual property may not be copied, transmitted, published, stored, reproduced, altered in any way without written permission.
|
Making A Purchase
When email confirmation of your order is received, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We accept all major credit/debit cards for secure online payment as well as Paypal. If you are unable to order online we can accept cheques. These should be made payable to P Jenkins, and sent to Jelly and Blancmange, Badgers Wood, Reading Road North, Fleet, Hampshire GU51 4HT. Please allow 7 working days for clearance before your order is despatched. We regret that we do not accept e-Cheques due to potential fraud and the delays of up to 14 days before we receive your payment.
Please note that your order will not be shipped until we have confirmed cleared funds. All advertised shipping times start from the time we receive cleared funds.
Some products and items for sale on this website are unsuitable for children under the age of 36 months due to, but not limited to, small parts which may present a choking hazard or sharp points that may cause injury. We do not accept liability for any injury, loss or damage which occurs due to the products. We supply the products with a warning label stating that they are unsitable for children under 36 months. The customer must not remove, or allow anyone else to remove, this label. This also applies to any other packaging or lablels that appear on the products or any of the items therein that provide warnings, saftey information or any other information.
It is the responsibility of the customer to ensure that the products we sell are not given to anyone who may have an allergy or any other specific condition, which may make the product or its contents unsuitable or harmful to them. We do not accept liability for any injury, damage or loss that may occur due to the products having been given to anyone for whom they were unsuitable, as detailed above.
All the products, where required, have been CE marked to comply with the toy safety regulations 1995 (not including hand crafted items)
We retain the right to change our pricing and discounts offered, at any time and without giving notice.
Any purchases made by you on this website of any of our products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom. The Courts of England and Wales will have exclusive jurisdiction to hear and deal with any proceedings brought in relation to the above.
|
Shipping And Handling
Postage is calculated by weight and prices are based on Royal Mail charges.
Shipping rates start at £2 .99 and are automatically calculated during checkout.
Shipping times vary from next working day after despatch to 9 working days after despatch depending on choice of shipping option. We aim to despatch orders the day after the order is received. Goods will only be despatched after your payment has cleared.
** NEXT DAY DELIVERY** orders must be received before 11.00 am and MAY NOT be available during very busy times.
All party bags are flat packed.
A signature may be required upon delivery.
If you need something urgently please contact us via email or phone and we will advise if this is possible and the additional shipping charges.
Please note that you are responsible for any customs duties or additional local sales taxes.
ENVIRONMENTAL NOTE
-------------------------------------------
We aim to choose the most environmentally friendly packaging. This means that we often use recycled packing boxes and our wrapping paper and party bags are recyclable and made from recycled sources.
|
|
Delivery Schedule
We will normally aim to send your order the next business day. If we cannot fulfil your order from our existing stock we will contact you to indicate this and will provide an estimated delivery date.
|
|
Tax Charges
For orders made from the UK or the European Union, 15% VAT is already added.
|
|
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
|
|
Guarantee
We make every effort to portray our products acurately but colour shades can sometimes appear lighter or darker than shown. In the unlikely event that you are not completely satisfied with you purchases please contact us. Be assured that we will do our very best to resolve your concerns fairly and in a timely manner.
|
Privacy Policy
Jelly and Blancmange do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|
Returns Policy
We are sure you will be happy with your order, however, if you are not satisfied with your purchase please return it in good condition and in original packaging within 7 days of receipt and we will refund you.
If any of your items arrive damaged or broken we must be notified of this within 24 hours of receipt so we can take this up with the delivery agent concerned and arrange a replacement or a refund. We are unable to replace or refund any items reported damaged after this time.
Please note when sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it registered post. Once the parcel has been received we will issue a refund providing it is returned in it's original packing with all stickers in place and in a suitable condition for immediate resale. We regret that Postage and Packing cannot be refunded.
If we send you the incorrect item by mistake and you return the item to us we will refund postage based on first class mail rate.
This does not affect your statutory rights. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
|
|
|
